queeph Privacy Policy

Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "queeph" refers to the online gaming platform operated under the domain queeph.net and its operating entity, referred to interchangeably as "we," "us," or "our."
• "Player," "you," or "your" refers to any individual who registers, accesses, or uses the queeph platform in any capacity.
• "Personal Data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly, including but not limited to name, identification number, location, online identifier, or factors specific to the physical, economic, or social identity of that person.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, or deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this case, queeph.
• "Data Processor" means any third party that processes personal data on behalf of queeph under a data processing agreement.
• "DPA" refers to the Philippine Data Privacy Act of 2012, Republic Act No. 10173, and its implementing rules and regulations.
• "NPC" refers to the National Privacy Commission of the Philippines, the regulatory authority responsible for enforcing the DPA.
• "KYC" means Know Your Customer identity verification procedures.
• "Cookies" means small text files placed on your device by the queeph platform to support session management, analytics, and personalisation.

Scope & Applicability

This Privacy Policy applies to all personal data collected and processed by queeph in connection with the operation of the queeph online casino platform at queeph.net. It applies to all Players who register, visit, or interact with any part of the queeph platform, regardless of the device used.

This policy applies to data collected through the queeph website, account registration forms, KYC submission portals, customer support communications, payment transactions, and any other interaction between a Player and queeph.

This Privacy Policy should be read alongside the queeph Terms & Conditions, which govern the overall legal relationship between queeph and its Players. By registering a queeph account or using the queeph platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

Data We Collect

queeph collects personal data across several categories depending on the nature of your interaction with the platform. The following table summarises the types of data we collect:

queeph does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance purposes. Where sensitive data such as government ID numbers or biometric identifiers (e.g., selfie photos) are collected, this is done exclusively for KYC purposes as required under anti-money laundering and player protection regulations.

How We Collect Your Data

queeph collects personal data through the following channels:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or submitting feedback.
• Automated technical collection: Technical data such as IP address, device identifiers, and browser information collected automatically when you access the queeph website, through cookies, web beacons, and server logs.
• Payment processors: Transaction confirmation data received from GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20 processors upon completion of a deposit or withdrawal.
• Game providers: Gaming activity and session data transmitted by queeph's licensed third-party game providers in connection with your gameplay on the platform.
• Third-party verification services: Identity and document verification data received from KYC service providers engaged to assist with the verification process.

Purpose of Processing

queeph processes your personal data for the following specific, legitimate purposes:

• Account management: Creating, maintaining, and administering your queeph player account, including processing login credentials and account settings.
• KYC and age verification: Verifying that you meet the minimum age requirement of 21 years and confirming your identity and residency in compliance with applicable Philippine gaming regulations.
• Anti-money laundering (AML) compliance: Monitoring transactions and activity patterns to detect and report suspicious activity in accordance with the Anti-Money Laundering Act of 2001 (RA 9160) as amended.
• Payment processing: Facilitating deposits and withdrawals via your chosen Philippine payment method, including reconciling transactions and investigating payment disputes.
• Platform delivery: Providing access to queeph's games, promotions, and other platform features, including personalising your gaming experience where applicable.
• Customer support: Responding to your queries, resolving account issues, and maintaining records of support interactions for quality assurance.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling behaviours, enforcing self-exclusion requests, and delivering responsible gaming notifications.
• Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent registrations, bonus abuse, and other security threats to queeph's platform and Players.
• Legal and regulatory compliance: Retaining records and responding to requests from PAGCOR, the NPC, and other Philippine regulatory and law enforcement authorities as required by law.
• Marketing communications: Sending promotional emails or SMS messages to Players who have opted in to marketing communications. You may opt out at any time via your account settings or by contacting support.
• Platform analytics and improvement: Analysing aggregated usage data to improve the queeph platform, identify technical issues, and optimise the overall player experience.

queeph does not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent or as required by law.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, queeph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to enter into and perform the contract with you — that is, operating your queeph account, processing transactions, and delivering the platform Services as described in the Terms & Conditions.
• Legal obligation: Processing required for queeph to comply with applicable Philippine laws, including KYC obligations, AML reporting duties, PAGCOR regulatory requirements, and data retention obligations under Philippine law.
• Legitimate interests: Processing carried out for queeph's legitimate business interests where those interests are not overridden by your rights, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, for optional marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

Data Sharing & Third Parties

queeph does not sell, rent, or trade your personal data to any third party for their own commercial purposes. queeph may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Licensed game providers: To facilitate your access to games on the queeph platform. Game providers receive only the minimum data required to deliver gameplay, including a player identifier and session token.
• Payment processors: GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, USDT TRC20 processors, and Coins.ph — for the purpose of processing deposits and withdrawals on your behalf.
• KYC and identity verification service providers: Third-party KYC partners engaged to assist with document verification and identity checks during the account verification process.
• IT and hosting providers: Cloud infrastructure and platform hosting providers who store and process queeph platform data on queeph's behalf under data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or valid legal process.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional secrecy obligations.

All third parties who receive queeph Player data are required to handle that data in accordance with the Philippine Data Privacy Act and queeph's data protection standards. queeph does not permit third parties to use Player data for their own marketing or commercial purposes.

International Data Transfers

Some of queeph's service providers, including game providers and cloud infrastructure partners, may be located outside the Philippines. Where personal data is transferred internationally, queeph ensures that appropriate safeguards are in place to protect the data to a standard consistent with the Philippine Data Privacy Act.

Safeguards for international transfers include:

• Contractual clauses requiring the recipient to process data in accordance with Philippine data protection standards.
• Transfers only to entities in jurisdictions recognised by the NPC as providing an adequate level of data protection, or subject to equivalent binding commitments.
• Transfer only of the minimum data necessary for the specific processing purpose.

You may request details of the international transfer safeguards applicable to specific processing activities by contacting queeph's Data Protection Officer at the address provided in Section 15 of this policy.

Data Retention

queeph retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised aggregate data may be retained for longer periods for statistical and analytical purposes.

Security Measures

queeph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and the queeph platform.
• Encrypted storage of sensitive data including KYC documents, financial records, and account credentials at rest.
• Access controls: Personal data is accessible only to queeph staff and authorised processors who require it for their specific role. Access is logged and audited regularly.
• Two-factor authentication (2FA) available for all Player accounts to reduce the risk of unauthorised account access.
• Regular security assessments and vulnerability testing of the queeph platform infrastructure.
• Incident response procedures including breach notification processes consistent with NPC reporting requirements under the DPA.

In the event of a personal data breach that poses a real risk of serious harm to Players, queeph will notify affected Players and the NPC in accordance with the timeframes prescribed by the Data Privacy Act and its implementing rules.

Cookies & Tracking Technologies

queeph uses cookies and similar tracking technologies on the queeph platform. Cookies are small text files stored on your device when you visit a website. They help queeph deliver a functional and personalised experience. The following types of cookies are used:

• Essential cookies: Required for the basic operation of the queeph platform, including maintaining your login session, remembering your language preference, and enabling secure transactions. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how Players interact with the queeph platform, including pages visited, session duration, and navigation paths. This data helps queeph improve the platform experience.
• Functional cookies: Enable queeph to remember your preferences and personalise your experience, such as your last visited game category or responsible gaming settings.
• Security cookies: Used to detect and prevent fraudulent activity, including session hijacking and bot access attempts.

queeph does not use cookies to track your activity on third-party websites. queeph does not permit third-party advertising networks to place tracking cookies on the queeph platform.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in or using core platform features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights as a data subject. queeph is committed to facilitating the exercise of these rights in a timely and transparent manner:

• Right to be Informed: You have the right to be informed of the existence of processing of your personal data, the purposes for which it is processed, and the identity of the data controller — all of which are addressed in this Privacy Policy.
• Right to Access: You have the right to obtain a copy of the personal data queeph holds about you, information about how it is processed, and details of any third parties to whom it has been disclosed.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held by queeph. You may update certain details directly through your account settings, or contact support for more complex corrections.
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to queeph's legal retention obligations under Philippine law.
• Right to Object: You have the right to object to the processing of your personal data on grounds of legitimate interest, including for direct marketing purposes. Objecting to marketing processing will not affect your ability to use the queeph platform.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible, for transfer to another service provider.
• Right to Complain: If you believe queeph has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please submit a written request to queeph support. queeph will respond within thirty (30) days of receiving a valid, verifiable request. We may need to verify your identity before processing your request to protect against unauthorised data access.

Minors & Age Restriction

The queeph platform is strictly intended for individuals who are 21 years of age or older, consistent with Philippine gaming regulations. queeph does not knowingly collect personal data from individuals under the age of 21.

queeph employs age verification controls at registration and during KYC review specifically to prevent underage access. If queeph discovers that an account has been registered by an individual under 21, the account will be immediately closed and any data collected will be deleted or anonymised in accordance with queeph's data retention policy, except where retention is required to report the incident to relevant authorities.

If you are a parent or guardian and believe your child has registered a queeph account, please contact queeph support immediately at [email protected] so that appropriate action can be taken.

Policy Updates

queeph reserves the right to update or amend this Privacy Policy at any time. When material changes are made, queeph will publish the updated policy on the queeph platform with a revised effective date. Where a change significantly affects how your data is processed, queeph will endeavour to provide advance notice via your registered email address.

Your continued use of the queeph platform following the publication of any update to this Privacy Policy constitutes your acknowledgement of the updated terms. It is your responsibility to review this policy periodically. The current version is always available at queeph.net/privacy-policy.

Contact & Data Protection Officer

queeph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, please contact the queeph DPO:

• Data Protection Officer: queeph DPO Office
• Email: [email protected]
• Subject Line: Please include "Data Privacy Request" in the subject of your email for faster routing.
• Response Time: queeph aims to acknowledge all data privacy requests within 5 business days and to provide a full response within 30 calendar days.
• Languages: Requests may be submitted in English or Filipino-English.

If you are not satisfied with queeph's response to your privacy request, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC accepts complaints through its official website and regional offices across the country, including in Metro Manila, Cebu, and Davao.